The video shows the study visit organised under EUROCITIES Solidarity Cities initiative. More than 40 city delegates from 23 cities of the Working Group on migration and integration and representatives from the European Commission and the OECD visited some key services of the reception and integration system for migrants and refugees in the city of Milan. After an introduction of the Solidarity Cities initiative, the video shows the services of two reception centres: the first reception centre 'Casa Chiaravalle', and the 'Casa Monlué' SPRAR (Protection System for Asylum Seekers and Refugees). The video also shows the services of the Centre for job orientation and placement (CELAV), run by the municipality of Milan. The video includes interviews to beneficiaries of these services and some data on the CELAV.